Problem
Fragmented returns and slow responses hurt post‑purchase satisfaction.
Approach
Centralized helpdesk triage, macros, automated RMAs, review requests with sentiment triage.
Stack
Shopify, Gorgias, Klaviyo, Make.
Outcomes
Handle time −27%; CSAT +10 pts; average rating up by 0.3★ in 60 days.
What’s next
We expand on the early results by adding monitoring, A/B tests, and new playbooks. Want a similar outcome? Book a call.